ACCELERATE YOUR DIGITAL JOURNEY

WITH CCS DIGITAL SOLUTIONS

Our comprehensive suite of digital solutions empowers our Clients to deliver greater value to their customers thru a streamlined, seamlessly integrated approach across all delivery channels. Embrace the transformative power of CCS and accelerate your digital journey.

EXPERIENCE CCS’ UNPARALLELED DIGITAL SOLUTIONS TODAY.

Digital Delivery allows you to:

Seamlessly navigate from one delivery channel to another
Digitize any file format on one platform (examples: AFP archives, Mainframe data, microfiche, CD files, PDFs, even paper)
Optimize messaging to compel customers to action
Maintain encryption protocols, SOCII, GDPR & HIPAA compliance
Grow & enhance customer data via email append services & preference management tools
Merge additional content & digital assets into previously composed documents, enhancing the presentation & messaging to the customer
Secure long-term document archiving ensuring that critical information is stored and easily retrievable when needed
Inform marketing strategies thru provision of robust customer behavior & preference data analytics
Reduce friction that impedes adoption utilizing tools that bridge traditional & digital solutions (i.e., QR codes for enrollment or for accessing additional details via the website, portal, or mobile app)
Ensure emails & other critical communications are delivered AND received via a detailed bounce management process that pushes communications back into the print stream for delivery, & updates records

Key Challenges Addressed:

Managing vast amounts of legacy data and content
Varying (and often outdated) platforms & formats
Frequently changing regulations & increasing compliance requirements
Meeting audit and historical record-keeping storage demands
Protecting against operational risks (e.g. cyber-attacks)
Ever-changing customer demands for an omni-channel experience

Digital Delivery enabled us to seamlessly migrate from distributing 100% paper to 100% e-delivery.

Director of Operations – Anonymous

Command Center provides access to:

Client specific web portal to control all facets of operations including real-time reporting and metrics, content management, & individual SLA monitoring
Failure notifications via the portal, email and via text
Dynamic content creation & personalization via Client controlled templates reducing setup time & cost
Tailor personalized messages and documents to individual recipients including incorporations of different logos
Workflow automation tools that can significantly reduce manual intervention.
Robust data analytics tools that provide valuable insights to inform marketing strategies, improve customer targeting, and enhance overall business decision-making.
Advanced content management systems allow you to organize, store, and retrieve digital documents efficiently

Key Challenges Addressed:

Streamlining operations and management of multiple delivery channels
Controlling cost, increasing efficiency, and reducing errors in document processing.
Delivering personalized documents to increase customer engagement and response rates
Managing document storage and archival costs while meeting customer expectations for access

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eConsent enables you to ensure:

Secure registration process leveraging two-factor authentication & email address validation
Interface with Client systems via web service calls or provision of a stand-alone platform
Delivery of customer preferences to client record-keeping systems or applications enabling digital delivery
Consent capture via paper-based documents utilizing QR codes or URL links on documents

CCS developed and deployed an e-consent portal for us that was accessed by recipients through QR codes and URLs printed on paper based tolling documents. Recipient email addresses were captured and validated and then our record keeping systems were updated daily through system feeds, enacting e-delivery for the recipients immediately.

Director of Operations – Toll Authority

Key Challenges Addressed:

Maintaining a robust preference management system
Coordinating preferences across multiple print and digital delivery providers
Ensuring Client preferences are kept up to date
Compliance with changing regulations regarding consent requirements

Digital Adoption empowers you to create:

Targeted print statement messages
Scheduled emails communications, and web & social promotions
Customized & personalized messages delivered through the right channel at the right moment
Offers promoted on the printed document that require registration on the website
QR codes to quickly drive customers to a URL

Key Challenges Addressed:

Establishing realistic adoption goals
Failure to gain internal stakeholder alignment
Not engaging all customer facing operations personnel
Lack of an on-going evergreen adoption campaign strategy
No clear measurements and ownership of messaging refinement

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ACCELERATE YOUR DIGITAL JOURNEY

WITH CCS DIGITAL SOLUTIONS

EXPERIENCE CCS’ UNPARALLELED DIGITAL SOLUTIONS TODAY.

Digital Delivery allows you to:

Key Challenges Addressed:

Command Center provides access to:

Key Challenges Addressed:

eConsent enables you to ensure:

Key Challenges Addressed:

Digital Adoption empowers you to create:

Key Challenges Addressed:

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