Yelena Chapkis
Chief Operations Officer
As Chief Operations Officer, Yelena leads the strategic planning, execution, and optimization of operations across Content Critical Solutions, Century Direct Solutions, and Madcar. Working closely with executive leadership, she is responsible for developing and implementing organizational improvement strategies that enhance operational efficiency, reduce costs, and drive overall business performance across the organization.
For more than twenty years, Yelena has held key management and executive leadership positions in programming, development, and financial analysis within the printing and information management industry. Her extensive experience in product development, data management, and financial analysis provides a broad perspective on cross-company operations, including client relations, contract compliance, process optimization, and performance monitoring.
Cheryl Kananowicz
Executive Vice President/Chief Revenue Officer
As Executive Vice President and Chief Revenue Officer, Cheryl leads the strategic direction, revenue growth, and go-to-market strategy for Content Critical Solutions, Century Direct Solutions, and Madcar. Working closely with executive leadership, she oversees sales, marketing, and business development initiatives across the organization while driving expansion into new markets and strengthening client partnerships.
With more than 25 years of experience in customer communications management, Cheryl has led strategic client engagements spanning digital communications, print, mail, fulfillment, and integrated communication solutions. Known for her client-first approach and commitment to delivering exceptional service, she has built lasting relationships by helping organizations solve complex communication and operational challenges. Cheryl holds a bachelor's degree from Central Connecticut State University and has completed executive leadership programs through Washington University and the Yale School of Management.
Michael Stadler
Vice President, Pricing & Engineering
A graduate of the print management department at Rochester Institute of Technology (RIT), Michael has over 35 years’ experience in all facets of graphic arts production. Prior to joining CCS, Stadler held senior management positions in leading print production companies with responsibilities for estimating, procurement and job engineering.
At CCS, Michael is responsible for all aspects of engineering job profiles to meet client specifications as well as cost analysis and job level pricing.
Douglas Sikora
Chief Technology Officer
As Chief Technology Officer, Douglas leads the technology strategy, innovation, and IT operations for Content Critical Solutions, Century Direct Solutions, and Madcar. Working closely with executive leadership, he is responsible for advancing the organization's technology infrastructure, driving digital transformation, strengthening cybersecurity, and delivering scalable solutions that support operational excellence and long-term growth.
With more than 30 years of experience in application development and enterprise technology, Douglas has built and led technology initiatives across the financial software, billing software, and life sciences industries. He also spent 16 years in the transactional communications industry, developing technology solutions that supported digital, print, and mail communications for leading telecommunications and cable providers. Douglas is committed to operational excellence, transparent IT leadership, and building high-performing teams that deliver innovative, secure, and cost-effective technology solutions.
Daniel O'Connell
Vice President, Client Services
Dan has over 20 years’ experience as a project manager in implementing multiple projects within a fast paced environment and developing strong client relationships while supporting corporate business objectives.
At CCS, Dan interfaces between the client services and programming and development to ensure client expectations are satisfied.
Marc Gottlieb
Vice President, Operations
As Vice President of Operations, Marc oversees the company’s day-to-day operations across all CCS facilities, focusing on efficiency, process alignment, and supporting growth. Since joining CCS, he has brought over 25 years of experience in operations and QMS management within the print and finishing industry. Marc leads all print, finishing, and mail operations and is committed to streamlining manufacturing functions to enhance the experience for both customers and employees. His Lean Six Sigma credentials and prior success in leading ISO certification reflect his dedication to operational excellence and continuous improvement.
