ContentCX is a Customer Communications Management platform that simplifies the process of creating highly personalized documents by incorporating “intelligent” content into document templates so that the relevant image and messages make for a more compelling communication.
Content Critical Solutions has put its decades-long experience assisting corporate clients in the “digital transformation” (evolution from physical print & mail to a multi-channel distribution model) into supporting ContentCX, a branded CCM solution for under-served organizations.
The ContentCX platform is a set of processes that support the full end-to-end customer communications lifecycle, including:
- Data Aggregation & Content Management
- Document Composition
- Profile and Delivery Preference Management
- Multi-Channel Delivery
- Document Archival & Response Management
- Augmented Reality (future consideration).
The ContentCX solution is comprised of a set of confluent technologies, workflows and business processes that help an organization enhance the customer experience, standardize communications across multiple channels, ensure regulatory compliance and reduce operational complexities.
