Content Critical Solutions has a long history of establishing and sustaining meaningful business relationships; our legacy companies (representing over 100 years in the NY/NJ marketplace) were built largely on the successful assimilation of client activities in the print & mail arena. We value collaboration and innovation, balanced by prudent planning, careful attention to detail, and the technological competence to help clients improve their business communications cost-effectively.
The Company’s comprehensive service platform enables clients to outsource the aggregation, analysis, and distribution of critical customer information in all formats. Our commitment to helping improve your customers’ experience is the cornerstone for all that we perform.
We have extensive experience in the Financial Services sector (especially the Insurance industry) for well over 25 years evolving our service platform to help clients stay current with regulatory compliance, cost constraints, and emerging methods of communication.
Our production services platform offers best in class features, such as:
- Multiple commonly configured production facilities offering secure backup; operational redundancy; and enhanced capacity utilization.
- Active involvement in the Imaging Network Group plus close associations with IASA, Xplor, thINK and the Document Strategy Forum helps us keep abreast of key industry trends and vendor community insights. The relationships fostered by this industry commitment also offer additional capacity enhancement resources that could be deployed in critical situations.
- Operational flexibilities allow clients to stretch or limit use of production resources, as their needs demand. We do not impose minimums or thresholds of performance; our service commitment will be tailored to your needs.
Although we have a strong production mindset, we are actually a technology firm with broad experience in web-enabled portal architecture development and deployment. CCS was a pioneering leader in the evolutionary transition from paper-based to digital communications, helping clients with a broad variety of audience demographics navigate the course toward electronic business communications.
A prime example of this commitment is our ContentCX Suite, a customer communications management platform that simplifies the creation of personalized documents by incorporating intelligent content into document templates so that client-specific images and messaging generate more compelling communication.
Today’s audiences of all ages demand convenience and expect ready access to the latest products and services. Improved targeting of your business communications touchpoints can better nurture your customer relationships. Proper deployment of next wave technology offers the opportunity to better satisfy end-user customers with improved levels of personalization and connectivity.
A few leading Insurance Industry clients have selected Content Critical Solutions as a key partner in supporting their movement toward electronic communications while continuing the efficient and cost-effective support of physical document delivery for those members of their customer audience who prefer that method. Either way, our Insurance industry clients feel well supported by their relationship with Content Critical.
