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      • CCS Solutions
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    • Statement Print
    • Digital Print
    • Wide Format
    • Inserting and Mailing
    • Finishing and Fulfillment
  • Solutions
    • Power of Outsourcing
    • Supply Chain
    • Automate Your Business Processes
    • Prioritize Customer Privacy
    • Print & Mail Processing
    • Mitigate Your Return Mail Problems
    • Empower Accessibility
    • Drive Success with Technology
    • Stay Prepared for the Unexpected
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    • Case Studies
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    • White Papers
  • About Us
    • Industries We Serve
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    • Letter From Our CEO
    • Leadership Team
    • Careers & Culture
  • Services
    • Digital Solutions
      • Digital Transformation
      • CCS Solutions
      • CCS Workzone
      • CCS Advantage
      • CCS Content Composer
    • Statement Print
    • Digital Print
    • Wide Format
    • Inserting and Mailing
    • Finishing and Fulfillment
  • Solutions
    • Power of Outsourcing
    • Supply Chain
    • Automate Your Business Processes
    • Prioritize Customer Privacy
    • Print & Mail Processing
    • Mitigate Your Return Mail Problems
    • Empower Accessibility
    • Drive Success with Technology
    • Stay Prepared for the Unexpected
  • Resources
    • Case Studies
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C.J. Skelton

Content Critical Solutions expands operations and services with acquisition of direct mail marketing company Century Direct.

FOR IMMEDIATE RELEASE

 Content Critical Solutions expands operations and services with the acquisition of direct mail marketing company Century Direct.

Moonachie, N.J., August 1, 2023 — Content Critical Solutions, a provider of technology solutions and transactional document production services, is pleased to announce the acquisition of Century Direct LLC, a provider of marketing direct mail production services. Content Critical is the business process outsourcing division of Triangle Services, Inc., a diversified industrial services company.

Lonnie Fine, Chief Executive Officer of Triangle Services, has pledged a seamless transition for both entities and their customers. Mr. Fine states, that, “we are excited to welcome Century Direct to the Triangle Services Group of Companies”.

Century Direct has a longstanding commitment to serving the direct mail marketing business throughout the Northeast. Mike Kellogg, CEO of the venerable Century Direct, stated, “this transaction is beneficial to stakeholders of both organizations: their respective customers, employees, and vendors. The considerable horsepower and know-how of the two entities make this technology-driven business one that will deliver enhanced services to the customers of both companies. The complementary technology, printing, mailing services, and deep industry experience of these two companies enable this technology-driven business to deliver enhanced services to the combined client base”.

Fred Van Alstyne, Chief Operating Officer, who is responsible for the day-to-day operations of Triangle’s Business Process Outsourcing Division, said, “we are excited to expand our service offerings to include Century’s state-of-the-art direct mail marketing services to businesses across the country”. He also shared that “this acquisition nearly doubles the size of our print and mail division and offers additional backup capabilities inherent with multiple locations that now include three dynamic brands, Content Critical Solutions, Fitch Group and Century Direct.  This combination of brands will now provide our customers with a full suite of technology driven communication solutions.”

ABOUT CONTENT CRITICAL SOLUTIONS

Content Critical Solutions, Inc. is a New Jersey-based provider of technology solutions, process outsourcing, and production services.  Content Critical Solutions competes with major industry players to support the needs of major corporations and print consolidators. Content Critical Solutions is committed to providing the best services possible to its clients through technology solutions, creating programs that enhance business performance and ensure the availability of effective solutions to today’s business communications challenges. To learn more about Content Critical Solutions, please visit www.ContentCritical.com.

ABOUT CENTURY DIRECT SOLUTIONS, LLC

Century Direct is a fully integrated direct mail marketing services provider. Their expert team custom delivers the right technology to help you strategically reach your ideal customers. Using a variety of channels, they deliver best-in-class data, printing, packaging, mailing and distribution service to maximize effectiveness for your marketing communications.

ABOUT FITCH GROUP

FGI Solutions, LLC dba Fitch Group is a financial print and corporate communications company, headquartered in New York City. They specialize in high-value, high-impact, time-sensitive, digitally printed communications. To learn more about Fitch Group, please visit www.fitchgroup.com.

ABOUT TRIANGLE SERVICES

With over 1,800 employees and $175 million in annual sales, Triangle Services is an industry leader in Facility Management Services, Aviation Support Services and Print and Mailing Services. From its inception in 1960 as a family-owned and operated business, Triangle has grown to servicing a client base of Fortune 500 companies, Class A Commercial Buildings, Schools, Department of Transportation, Airlines, and Airports. To read more about Triangle Services, please visit our website at www.TriangleServices.com.

 

Filed Under: News, Uncategorized

C.J. Skelton

Standard Hunkeler Systems

Content Critical solutions rely on Standard Hunkeler systems to deliver quality, dependability, and ease of use.

“It’s quite a statement when you have a device you acquired in 2000 that you ran every day, and you put it to rest 15 years later only because it was finally time to upgrade the technology,” says John Slaney, Chief Technology Officer of Content Critical

Learn More

Filed Under: Uncategorized

C.J. Skelton

Press Release – CCS Acquires FGI Solutions, Inc

VALLEY STREAM, N.Y., September 8, 2020 — Triangle Services, a leader in business and outsourced services, is pleased to announce a new addition to its existing company portfolio, FGI Solutions, Inc. dba Fitch Group(“FGI”). Fitch Group, a leading provider of time-sensitive print solutions and production services will be strategically aligned with Content Critical Solutions, a leading provider of mission-critical business communications services currently in the Triangle Services portfolio.

Triangle Services’ CEO, Lonnie Fine, said, “”We are excited to expand our service offerings to include state-of-the-art support services to businesses across the country whose core values match ours. FGI Solutions offers an innovative technology platform, a comprehensive range of services, and a unique consultative approach for serving its blue-chip clients across financial services, business services, and many other industries.”

FGI’s capabilities combined with the innovative technology solutions of CCS will immediately enhance our product and service offerings to FGI customers. FGI customers now have access to CCS’ state-of-the-art production facilities and its industry-leading technology.

About FGI Solutions

FGI Solutions is a leading provider of time-sensitive print solutions and production services. Our platform combines market-leading products with consistent and genuine customer service which has benefited our company and our customers for generations. Our commitment is to help our customers meet their outbound communications needs as a  multi-channel customer communications service provider. We honor this commitment through a robust Quality Control system to ensure nothing leaves our facilities until it meets our high standard of excellence. (www.fitchgroup.com)

About Content Critical Solutions, Inc.

Content Critical Solutions, Inc. is a New Jersey-based provider of technology solutions, process outsourcing, and production services.  Content Critical Solutions competes with major industry players to support the needs of major corporations and print consolidators. Innovation, streamlined business practices, and a climate of progressive business development define the company’s reputation. Content Critical Solutions is committed to providing the best services possible to its clients through technology solutions, creating programs that enhance business performance, and ensure the availability of effective solutions to today’s business communications challenges. To learn more about Content Critical Solutions, please visit www.ContentCritical.com.

About Triangle Services Inc. & Affiliates

Triangle Services Inc. is a leading provider of business and outsourced services across many industries. Triangle’s affiliated companies are industry leaders across facility management services, outdoor maintenance, roadway surface markings, aviation support services, and digital print. From its inception in 1960 as a family-owned and operated business, Triangle understands the unique needs of our customers. Leveraging the knowledge and expertise of resources across our companies we stay agile, flexible, and fast creating unique opportunities for our customers. To read more about Triangle Services, please visit our website at www.TriangleServices.com.

Filed Under: Uncategorized

C.J. Skelton

Sustaining Business Relationships

Content Critical Solutions has a long history of establishing and sustaining meaningful business relationships; our legacy companies (representing over 100 years in the NY/NJ marketplace) were built largely on the successful assimilation of client activities in the print & mail arena. We value collaboration and innovation, balanced by prudent planning, careful attention to detail, and the technological competence to help clients improve their business communications cost-effectively.

The Company’s comprehensive service platform enables clients to outsource the aggregation, analysis, and distribution of critical customer information in all formats. Our commitment to helping improve your customers’ experience is the cornerstone for all that we perform.

We have extensive experience in the Financial Services sector (especially the Insurance industry) for well over 25 years evolving our service platform to help clients stay current with regulatory compliance, cost constraints, and emerging methods of communication.

Our production services platform offers best in class features, such as:

  • Multiple commonly configured production facilities offering secure backup; operational redundancy; and enhanced capacity utilization.
  • Active involvement in the Imaging Network Group plus close associations with IASA, Xplor, thINK and the Document Strategy Forum helps us keep abreast of key industry trends and vendor community insights. The relationships fostered by this industry commitment also offer additional capacity enhancement resources that could be deployed in critical situations.
  • Operational flexibilities allow clients to stretch or limit use of production resources, as their needs demand. We do not impose minimums or thresholds of performance; our service commitment will be tailored to your needs.

Although we have a strong production mindset, we are actually a technology firm with broad experience in web-enabled portal architecture development and deployment. CCS was a pioneering leader in the evolutionary transition from paper-based to digital communications, helping clients with a broad variety of audience demographics navigate the course toward electronic business communications.

A prime example of this commitment is our ContentCX Suite, a customer communications management platform that simplifies the creation of personalized documents by incorporating intelligent content into document templates so that client-specific images and messaging generate more compelling communication.

Today’s audiences of all ages demand convenience and expect ready access to the latest products and services. Improved targeting of your business communications touchpoints can better nurture your customer relationships. Proper deployment of next wave technology offers the opportunity to better satisfy end-user customers with improved levels of personalization and connectivity.

A few leading Insurance Industry clients have selected Content Critical Solutions as a key partner in supporting their movement toward electronic communications while continuing the efficient and cost-effective support of physical document delivery for those members of their customer audience who prefer that method. Either way, our Insurance industry clients feel well supported by their relationship with Content Critical.

Filed Under: Uncategorized

C.J. Skelton

Xplor Announces 2020 Application and Technology of the Year Award Winners

March 10, 2020/by Chad Henk

Recipients to be recognized at XPLOR20 in St. Pete Beach on April 14th

Lutz, FL — March 11, 2020 – Xplor International, the worldwide electronic document systems association, today announced the recipients of its 2020 Technology and Application of the Year Awards. The awards will be presented at a ceremony Tuesday, April 14, during the XPLOR20 event in St. Petersburg, Florida.

Application of the Year Award:

The Application of the Year Award is presented to an individual, company or organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems.

Xplor will award two honorable mentions in addition to the 2020 winner.

  • The winner of the 2020 Xplor Application of the Year Award is NEPS, a Taylor Company, for Empowering Customers with Simplified Self-Service Solutions by implementing their award winning NSite Platform with the Editor self-service UI and utilizing their Clear Communications practice, driven by the LUNATM  The Simplified Self-Service Solutions empowered their customers’ non-technical employees to create and manage their customer communications and maintain ownership of their business. The Clear analysis and transformation services drove an improved look and feel, the use of plain language and significantly reduced the number of working templates, optimizing internal delivery from months to weeks while converting a large percentage of customer applications from paper to digital.
  • An Honorable Mention is being awarded to AFP Habitat and BlueRush for their implementation of IndiVideo platform. AFP Habitat observed a 65% increase in account openings and contributions from viewers who watched the IndiVideo versus customers that did not watch. 70% of the viewers watched 100% of the video, fully engaging with the experience and 90% of consumers reported increased satisfaction and better understanding of their pension statement.
  • A second Honorable Mention is being awarded to Content Critical Solutions, Inc. and Crawford Technologies, Inc. for their implementation and integration of PRO Conductor. The implementation has facilitated total control over production at CCS’s three plants enabling major efficiency improvements reducing costs significantly. The improved document integrity has allowed CCS to meet its Six Sigma standards, and a 200% reduction in their key metric job rejection rate.

Technology of the Year Award:

The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.  This can be a new program, product or technology that notably enhances the capabilities of document and communication systems.

Like the Application of the Year award, Xplor will present two honorable mentions, in addition to the winner of the award.

  • The winner of the 2020 Xplor Technology of the Year is being awarded to Crawford Technologies for their GoMobile product. Launched in 2019 GoMobile creates and delivers customer communications in an HTML5 format from any PDF file, creating responsive, mobile-ready communications without requiring changes to upstream document composition or archiving workflows.
  • An Honorable Mention is being awarded to CommonLook for their CommonLook PDF, a premier tool for testing, remediation and certification of documents for accessibility compliance whose benefits include validation against Section 508, WCAG 2.0, PDF/UA 1.0 and HHS standards as well as a host of other features.
  • A second Honorable Mention is being awarded to Compart for their DocBridge Impress product. DocBridge Impress reduces costs and time, allowing for a steady distribution across all channels, leading to an uninterrupted user experience. The platform allows seamless integration of new and emerging channels that can be scaled to any size and allows future digital channels to be integrated as needed.

“The 2020 awards were very difficult for our judges who had to pare down the submissions to only three award recipients in each category,” said Skip Henk, EDP, President and CEO of Xplor International. “A big congratulations to all of our 2020 award recipients; I look forward to seeing all the recipients at XPLOR20.”

For more information regarding XPLOR20, or to access the registration site, please visit www.xplor.org/XPLOR20. Questions should be directed to events@xplor.org or +1-813-949-6170. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org.


About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Filed Under: Uncategorized

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"Over the past few years, our business “partnership” with CCS has paid significant dividends. Their diverse production resources, commitment to top-notch client service and will"

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"We have worked closely with Content Critical on a broad array of business challenges. We have always found their technology and production groups to be invaluable aids in evolving "

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Here are a few examples of client situations where the CCS services and solutions platform has been used to maximum advantage. Case Study 1 : Our client is a Fortune 250 global financial services company with a proud history of over 150 years.

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Operations

One of the exciting changes to occur during the pandemic darkness was the acquisition of FGI Solutions, Inc. dba Fitch Group. FGI has been a longstanding member of the downtown Manhattan print community for well over 100 years.

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