March 10, 2020/by Chad Henk

Recipients to be recognized at XPLOR20 in St. Pete Beach on April 14th

Lutz, FL — March 11, 2020 – Xplor International, the worldwide electronic document systems association, today announced the recipients of its 2020 Technology and Application of the Year Awards. The awards will be presented at a ceremony Tuesday, April 14, during the XPLOR20 event in St. Petersburg, Florida.

Application of the Year Award:

The Application of the Year Award is presented to an individual, company or organization to recognize outstanding achievement in the imaginative application of current technology and/or unique implementation of existing document and communication systems.

Xplor will award two honorable mentions in addition to the 2020 winner.

• The winner of the 2020 Xplor Application of the Year Award is NEPS, a Taylor Company, for Empowering Customers with Simplified Self-Service Solutions by implementing their award winning NSite Platform with the Editor self-service UI and utilizing their Clear Communications practice, driven by the LUNA^TM  The Simplified Self-Service Solutions empowered their customers’ non-technical employees to create and manage their customer communications and maintain ownership of their business. The Clear analysis and transformation services drove an improved look and feel, the use of plain language and significantly reduced the number of working templates, optimizing internal delivery from months to weeks while converting a large percentage of customer applications from paper to digital.
• An Honorable Mention is being awarded to AFP Habitat and BlueRush for their implementation of IndiVideo platform. AFP Habitat observed a 65% increase in account openings and contributions from viewers who watched the IndiVideo versus customers that did not watch. 70% of the viewers watched 100% of the video, fully engaging with the experience and 90% of consumers reported increased satisfaction and better understanding of their pension statement.

• A second Honorable Mention is being awarded to Content Critical Solutions, Inc. and Crawford Technologies, Inc. for their implementation and integration of PRO Conductor. The implementation has facilitated total control over production at CCS’s three plants enabling major efficiency improvements reducing costs significantly. The improved document integrity has allowed CCS to meet its Six Sigma standards, and a 200% reduction in their key metric job rejection rate.

Technology of the Year Award:

The Technology of the Year Award honors an individual, company or organization that has conceived and developed an original concept leading to a significant advancement in the industry.  This can be a new program, product or technology that notably enhances the capabilities of document and communication systems.

Like the Application of the Year award, Xplor will present two honorable mentions, in addition to the winner of the award.

• The winner of the 2020 Xplor Technology of the Year is being awarded to Crawford Technologies for their GoMobile product. Launched in 2019 GoMobile creates and delivers customer communications in an HTML5 format from any PDF file, creating responsive, mobile-ready communications without requiring changes to upstream document composition or archiving workflows.
  
• An Honorable Mention is being awarded to CommonLook for their CommonLook PDF, a premier tool for testing, remediation and certification of documents for accessibility compliance whose benefits include validation against Section 508, WCAG 2.0, PDF/UA 1.0 and HHS standards as well as a host of other features.
• A second Honorable Mention is being awarded to Compart for their DocBridge Impress product. DocBridge Impress reduces costs and time, allowing for a steady distribution across all channels, leading to an uninterrupted user experience. The platform allows seamless integration of new and emerging channels that can be scaled to any size and allows future digital channels to be integrated as needed.

“The 2020 awards were very difficult for our judges who had to pare down the submissions to only three award recipients in each category,” said Skip Henk, EDP, President and CEO of Xplor International. “A big congratulations to all of our 2020 award recipients; I look forward to seeing all the recipients at XPLOR20.”

For more information regarding XPLOR20, or to access the registration site, please visit www.xplor.org/XPLOR20. Questions should be directed to events@xplor.org or +1-813-949-6170. Vendors interested in being a sponsor or exhibitor can contact Xplor HQ, at +1-813-949-6170 or via email at sales@xplor.org.

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About Xplor International
Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities.

Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.

Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming. Xplor International has its worldwide headquarters in Lutz, Florida, with affiliated offices around the world. Further information is available at www.xplor.org.

Facebook: facebook.com/XplorInternational
Twitter: twitter.com/Xplor_Int or @Xplor_Int

Xplor International Media Contact:
Chad Henk
Director of Marketing
+1-813-949-6171
Chad@xplor.org

Customer communications management (CCM) hosted managed services (HMS) is a technology model that incorporates the critical components of CCM in a single integrated platform. Click here for the complete market update

PRO Conductor Chosen for its Ability to Ensure Compliance and Document Integrity by Auditing Every Step of the Workflow Process

May 17, 2018, Toronto, ON – Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announces that Content Critical Solutions, a leading provider of mission-critical business communications services, has purchased Crawford Technologies’  PRO Conductor, a workflow management software solution that enables businesses to automate and manage all workflow processes. PRO Conductor makes it possible for Content Critical Solutions to track all print production functions in real-time from file receipt through deposit in the mail. Content Critical Solutions looks forward to significant gains in plant efficiency and reduced costs.

A key driver in choosing the software was its ability to simplify process management by orchestrating total command and control over one or multiple workflows. PRO Conductor improves efficiency by easily identifying “choke-points” in the production process through an intuitive web-based Command and Control dashboard. Operators are able to view, approve, hold or reject an entire job or specific records within a job to assure the highest level of compliance and document integrity. Additionally, PRO Conductor seamlessly integrates with Content Critical Solutions’ document re-engineering software, production print equipment, electronic delivery systems, and finishing equipment.

“Our goal is always to deliver personalized, high-impact communications that help customers boost their business performance and improve their revenue stream,” said Fred Van Alstyne, COO of Content Critical Solutions. “We selected PRO Conductor because it enhances our ability to provide seamless, end-to-end solutions securely and accurately.”

“PRO Conductor benefits organizations with visibility and accountability that optimizes operations. We are excited that PRO Conductor offers Content Critical Solutions both process automation and a highly comprehensive management and reporting system that delivers compliance, savings and performance,” said Ernie Crawford, CEO, Crawford Technologies.

About Crawford Technologies

Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications. As an award-winning, a global provider of products and services with over 1,800 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, health care providers, utilities and print services companies to reduce costs, simplify processes and streamline mission-critical communications across all channels and in all formats.

For more information, visit www.crawfordtech.com or Twitter, LinkedIn or Facebook.

Media Contact:
Sandy Armstrong
Sterling Kilgore, Inc.
sarmstrong@sterlingkilgore.com
630-964-8500

At Content Critical Solutions, we create and distribute millions of statements, confirmations, invoices, checks, and other important documents on behalf of Fortune 500 companies in the financial, utility, government, insurance, and retail market segments. They rely on us to deliver personalized, high-impact communications that enhance their business performance and improve their revenue stream. To make our solution even more comprehensive, we added professional services, like website marketing portals, customer retention programs, IT custom solutions, inventory management, digital document archives, mailing, warehousing, and database management.   Read more at ThinkForum.com

MOONACHIE, N.J., October 8, 2014 — Content Critical Solutions, Inc. a provider of technology solutions, process outsourcing, and production services, today announced that it has completed the migration process for its clients to eliminate the need for preprinted mastheads, while
improving the quality of the output and the speed of the process.

Content Critical Solutions has been working on this process since the acquisition and successful integration of the Océ® ColorStream® 3500 digital color printing system, earlier this year. As a result of the integration the Company has achieved impressive gains in production efficiency,
reducing the average production and printing time of projects by roughly 80%. Jerome Ramsammy, Manager of Laser Printing, said that “our clients can expect Content Critical Solutions to turn around a printing job that used to take 5 days (from beginning to end) in less than 8 hours”.

Aside from the improvement in production time, Content Critical Solutions is able to respond much faster to changes in its clients’ corporate branding, and saves them money by not needing to keep an inventory of preprinted mastheads.
Daniel Osah, a Programmer at Content Critical solutions said that “the integration involved coordination between the Production, PrePress and Programming Departments to ensure the output was calibrated to the maximum quality standards required by each one of our clients”.  The result is a seamless process that merges the data with the perfect coloring that clients
require.

About Content Critical Solutions

Content Critical Solutions, Inc. is a provider of technology solutions, process outsourcing, and production services.
Content Critical Solutions competes with major industry players to support the needs of major corporations and print
consolidators. Innovation, streamlined business practices and a climate of progressive business development defines
the company’s reputation. Content Critical Solutions is committed to providing the best services possible to its clients through technology solutions, creating programs that enhance business performance and ensure the availability of
effective solutions to today’s business communications challenges. They are owned by Triangle Services, Inc. To
learn more about Content Critical Solutions, please visit www.ContentCritical.com.