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PRO Conductor Chosen for its Ability to Ensure Compliance and Document Integrity by Auditing Every Step of the Workflow Process

May 17, 2018, Toronto, ON – Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announces that Content Critical Solutions, a leading provider of mission-critical business communications services, has purchased Crawford Technologies’  PRO Conductor, a workflow management software solution that enables businesses to automate and manage all workflow processes. PRO Conductor makes it possible for Content Critical Solutions to track all print production functions in real-time from file receipt through deposit in the mail. Content Critical Solutions looks forward to significant gains in plant efficiency and reduced costs.

A key driver in choosing the software was its ability to simplify process management by orchestrating total command and control over one or multiple workflows. PRO Conductor improves efficiency by easily identifying “choke-points” in the production process through an intuitive web-based Command and Control dashboard. Operators are able to view, approve, hold or reject an entire job or specific records within a job to assure the highest level of compliance and document integrity. Additionally, PRO Conductor seamlessly integrates with Content Critical Solutions’ document re-engineering software, production print equipment, electronic delivery systems, and finishing equipment.

“Our goal is always to deliver personalized, high-impact communications that help customers boost their business performance and improve their revenue stream,” said Fred Van Alstyne, COO of Content Critical Solutions. “We selected PRO Conductor because it enhances our ability to provide seamless, end-to-end solutions securely and accurately.”

“PRO Conductor benefits organizations with visibility and accountability that optimizes operations. We are excited that PRO Conductor offers Content Critical Solutions both process automation and a highly comprehensive management and reporting system that delivers compliance, savings and performance,” said Ernie Crawford, CEO, Crawford Technologies.

About Crawford Technologies

Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications. As an award-winning, a global provider of products and services with over 1,800 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, health care providers, utilities and print services companies to reduce costs, simplify processes and streamline mission-critical communications across all channels and in all formats.

For more information, visit www.crawfordtech.com or Twitter, LinkedIn or Facebook.

Media Contact:
Sandy Armstrong
Sterling Kilgore, Inc.
sarmstrong@sterlingkilgore.com
630-964-8500

At Content Critical Solutions, we create and distribute millions of statements, confirmations, invoices, checks, and other important documents on behalf of Fortune 500 companies in the financial, utility, government, insurance, and retail market segments. They rely on us to deliver personalized, high-impact communications that enhance their business performance and improve their revenue stream. To make our solution even more comprehensive, we added professional services, like website marketing portals, customer retention programs, IT custom solutions, inventory management, digital document archives, mailing, warehousing, and database management.   Read more at ThinkForum.com

MOONACHIE, N.J., October 8, 2014 — Content Critical Solutions, Inc. a provider of technology solutions, process outsourcing, and production services, today announced that it has completed the migration process for its clients to eliminate the need for preprinted mastheads, while
improving the quality of the output and the speed of the process.

Content Critical Solutions has been working on this process since the acquisition and successful integration of the Océ® ColorStream® 3500 digital color printing system, earlier this year. As a result of the integration the Company has achieved impressive gains in production efficiency,
reducing the average production and printing time of projects by roughly 80%. Jerome Ramsammy, Manager of Laser Printing, said that “our clients can expect Content Critical Solutions to turn around a printing job that used to take 5 days (from beginning to end) in less than 8 hours”.

Aside from the improvement in production time, Content Critical Solutions is able to respond much faster to changes in its clients’ corporate branding, and saves them money by not needing to keep an inventory of preprinted mastheads.
Daniel Osah, a Programmer at Content Critical solutions said that “the integration involved coordination between the Production, PrePress and Programming Departments to ensure the output was calibrated to the maximum quality standards required by each one of our clients”.  The result is a seamless process that merges the data with the perfect coloring that clients
require.

About Content Critical Solutions

Content Critical Solutions, Inc. is a provider of technology solutions, process outsourcing, and production services.
Content Critical Solutions competes with major industry players to support the needs of major corporations and print
consolidators. Innovation, streamlined business practices and a climate of progressive business development defines
the company’s reputation. Content Critical Solutions is committed to providing the best services possible to its clients through technology solutions, creating programs that enhance business performance and ensure the availability of
effective solutions to today’s business communications challenges. They are owned by Triangle Services, Inc. To
learn more about Content Critical Solutions, please visit www.ContentCritical.com.

MELVILLE, N.Y., Aug. 12, 2014 (GLOBE NEWSWIRE) — Canon Solutions America, Inc., a subsidiary of Canon U.S.A., Inc., today announced that Content Critical Solutions, a provider of technology solutions, business process outsourcing and production services, has installed an Océ® ColorStream® 3500 digital color printing system, part of the Océ ColorStream 3000 Series.

A leading provider of mission-critical business communications and services, Content Critical Solutions provides comprehensive custom solutions for transaction processing, including content management, compliance messaging, and reporting solutions. The Moonachie, NJ-based company also offers a wide array of professional services such as website marketing portals, customer retention programs, IT custom solutions, inventory management, digital document archives, mailing, warehousing, and database management.

With a client base consisting primarily of blue chip Fortune 500 companies from the financial, utility, government, and retail market segments, Content Critical Solutions specializes in creating seamless, end-to-end solutions securely and accurately. The company prides itself on delivering personalized, high-impact communications that help its customers enhance their business performance and improve their revenue stream. Each day, Content Critical Solutions creates and distributes millions of statements, confirmations, invoices, checks, and other important documents on behalf of its customers. Key to its success is an innovative technology platform and an array of print solutions, including offset, digital, and wide format.

The Perfect Fit

Intimately familiar with Content Critical Solutions and its business proposition, the company’s Canon Solutions America sales representative strongly recommended the Océ ColorStream 3500 full-color digital inkjet press. Recognizing the magnitude of such an investment and what it would ultimately bring to Content Critical Solutions and its customers, Fred Van Alstyne, chief operations officer, and John Slaney, chief technology officer, wanted to make sure they did their proper due diligence. They attended the 2013 Inkjet Summit and performed side-by-side comparisons of the Océ ColorStream 3500 with competitive offerings. Ultimately, they discovered the Océ ColorStream 3500 digital color printing system was the perfect fit for their operation.

Highly flexible and versatile, the Océ ColorStream 3500 allows Content Critical Solutions to more easily print more than one color logo on a given document, a definite plus for its customers that offer co-branding opportunities to their clients. Another attractive feature was the system’s ability to print full-color, eliminating the need for preprinted mastheads and letterheads, a key selling point for Content Critical Solutions’ client base.

“The Océ ColorStream 3500 allowed us to take a lot of the monochrome work that was running on preprinted mastheads and shift that into a single point of manufacturing,” said Slaney. “The way the system allows you to run full-color and the length of jobs you can run through the equipment really made it a viable solution for our business.”

This capability allows Content Critical Solutions to help its clients eliminate waste. Should there be any changes in a customer’s corporate branding, there is no longer an existing stock of preprinted mastheads which then would be obsolete.

It’s that kind of innovative thinking that makes Content Critical Solutions a leading provider in an increasingly competitive marketplace.

“Content Critical Solutions is a remarkable company because it’s always focused on the future,” said Francis A. McMahon, vice president, Marketing, Production Print Solutions division of Canon Solutions America. “A lot of companies won’t acquire a given technology until they have the work, but here you’ve got a company that is savvy enough to jump into the water and invest in the technology necessary to provide even better service to their existing customers, while bringing on new customers.”

Partners in Growth

That approach to continually improving its offerings has helped Content Critical Solutions compete successfully in an industry dominated by bigger players. Another key component has been the company’s careful balancing of a personalized approach to customer service with the increasing demand for automation in the document quality control and review process. The company relies on Océ PRISMA production®, along with Canon Solutions America’s new Preprinted Forms Replacement Module, Océ TrueProof®, and InkControl to ensure it’s delivering the most effective and efficient solutions to its customers.

Leaders of Content Critical Solutions are confident this latest acquisition will give the company a competitive advantage that will help it gain new customers and expand into new markets. Van Alstyne noted the importance of the company’s decision to continue relying on its “key strategic partner,” Canon Solutions America, to keep Content Critical Solutions up-to-date on new advances in print technology and to work closely with the innovative provider as it builds its business – by helping its customers build theirs.

“Canon Solutions America is a critical partner and a key to our success in the future,” said Van Alstyne. “They’ve supported us and guided us and helped make sure we have the right resources available to solve issues, make decisions, and move our business forward.”

About the Océ ColorStream 3000 Series

The Océ ColorStream 3000 Series is a series of high speed, high quality full-color inkjet printers with speeds up to 417 feet per minute for up to 1,818 letter images per minute, at up to 56 million letter impressions per month. Through its unique combination of productivity, efficiency and quality it simplifies and accelerates the transition from monochrome to full-color or even 5 or 6 colors. The Océ DigiDot multilevel dot modulation produces crisp details and smooth halftones with a perceived quality of 1200 dpi at full rated speed. It offers productivity and flexibility for high-speed color and monochrome production of transaction, TransPromo, direct mail, book and manual applications with the reliability, print quality and media range associated with the Océ DigiDot technology. The Océ ColorStream 3000 Series provides a modular offering in various single and twin configurations. The flexible Océ ColorStream 3000 Series system allows you to adapt the printing mode to match your pace of the transition to color.

About Content Critical Solutions

Content Critical Solutions, Inc. is a provider of technology solutions, process outsourcing, and production services. Content Critical Solutions competes with major industry players to support the needs of major corporations and print consolidators. Innovation, streamlined business practices and a climate of progressive business development defines the company’s reputation. Content Critical Solutions is committed to providing the best services possible to its clients through technology solutions, creating programs that enhance business performance and ensure the availability of effective solutions to today’s business communications challenges. They are owned by Triangle Services, Inc. To learn more about Content Critical Solutions, please visit www.ContentCritical.com.

About Canon Solutions America, Inc.

Combining the strengths of the former Canon Business Solutions, Inc. and Océ North America, Inc., Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by exceptional professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. A wholly owned subsidiary of Canon U.S.A, Inc., Canon Solutions America is headquartered in Melville, NY and has sales and service locations across the US. For more information on Canon Solutions America, please visit www.csa.canon.com.

Canon is a registered trademark of Canon Inc. in the United States and elsewhere. Océ, Océ ColorStream, and Océ TrueProof are registered trademarks of Océ-Technologies B.V. All other referenced product names and marks are trademarks of their respective owners.

© 2014 Canon Solutions America, Inc. All rights reserved.

For sales info/customer support: 
1-800-815-4000

Editorial Contact:
Stephanie Caro
631-330-4432